FAQ

We offer two shipping methods:

• Standard Shipping: $12.95, using DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Free for orders over $50, using EMS, delivered within 15-25 business days after shipment

All orders are processed and shipped within 1-2 business days.

We offer worldwide shipping, but due to logistics limitations, we currently cannot ship to Asia and some remote areas.

Customers who choose standard shipping will receive a tracking number via email to track their package in real time. Free shipping provides basic tracking updates.

Delivery time is calculated from the shipment date:

• Standard Shipping: 10-15 business days
• Free Shipping: 15-25 business days

Please note that customs processing time may affect the final delivery time.

We accept Visa, MasterCard, JCB, and PayPal, ensuring your transactions are secure and convenient.

Yes, we use advanced encryption technology to protect your payment information and ensure transaction security.

Payments may be declined for several reasons, including:

• Incorrect bank card information
• Risk control restrictions by the issuing bank
• Insufficient account balance

We recommend contacting your bank to find out the specific reason or trying another payment method.

If you are not satisfied with the product, you can apply for a return or exchange within 15 days of receiving the item. Please ensure the product is unused and in its original packaging. Contact our customer service team at: [email protected] to initiate the return or exchange process.

We will cover the shipping fees for returns or exchanges due to product quality issues; for returns or exchanges due to personal reasons, the customer will bear the shipping costs.

Once we receive the returned item and confirm it meets the return conditions, we will process the refund within 5-7 business days. The refund arrival time depends on your payment method.

Our clothing is designed according to U.S. standard sizes. Each product page has a detailed size guide; we recommend referring to these before ordering. If you have any questions, feel free to contact customer service.

We categorize products by era and theme to help you select according to your event:

• 1920s: Suitable for Gatsby-themed parties, offering flapper dresses and gangster suits
• 1950s: Retro rock style
• 1970s: Disco-themed parties
• 1980s: Fitness parties, music-themed parties, including iconic leg warmers

Not sure how to choose? Please contact our customer service team for personalized advice!

Our costumes are mainly designed for themed parties and special occasions, but many accessories and some clothing can also be incorporated into daily outfits to create a unique vintage style.

We use a variety of high-quality materials to make costumes, striving to restore the characteristics of each era. For specific material information, please see the detailed description on each product page.

You can choose to create an account during checkout to speed up future purchases and track order history.

Click “Forgot Password” on the login page, and the system will guide you to reset your password via email.

After logging into your account, you can update personal information, shipping addresses, and payment methods in “Account Settings.”