Hey there, time traveler! At Fun Costumes Store, we want you to be absolutely thrilled with your journey into the past with our 1920s-1980s costumes and accessories. We stand behind the quality of our products, but we understand that sometimes an item might not be the perfect fit for your retro adventure.

That’s why we offer a straightforward 15-day return and exchange policy from the date you receive your items. Read on for all the groovy details!

Our Return & Exchange Policy

We accept returns and exchanges for unworn, unwashed, and undamaged items with original tags attached within 15 days of delivery. All returns require a receipt or proof of purchase.

Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following items:
  • Costume makeup and face paints
  • Any intimate apparel or hosiery (including 80’s Leg Warmers)
  • Earrings and other body jewelry for hygiene reasons
  • Any item that has been worn, washed, or damaged

How to Return or Exchange an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
  2. Wait for Instructions: We’ll respond within 1-2 business days with a return authorization number and shipping instructions.
  3. Pack and Ship: Securely package the item(s) in their original condition with all tags attached. Include a copy of your order confirmation or packing slip. Ship your return to:

    Fun Costumes Store Returns
    4329 Maple Avenue
    Las Vegas, US 87701
  4. Tracking: We recommend using a trackable shipping service as you are responsible for the item until it reaches us.

Return & Exchange Request Template

Use this template when emailing us to make the process even smoother:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Fun Costumes Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return/Exchange: [Item Name, Size, Era] Reason for Return/Exchange: [Please provide details] Please advise on the next steps. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refunds and Credits

Once we receive and inspect your returned item(s):

  • Refunds: We will process your refund within 3-5 business days. The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund to your account (typically 5-10 business days).
  • Exchanges: If you requested an exchange for a different size or item, we will ship the new item to you via your original shipping method once the return is processed. There will be no additional shipping charge for exchanges, though price differences may apply.
  • Shipping Costs: Original shipping fees are non-refundable. For returns, you are responsible for the return shipping costs.

Questions?

Our friendly customer service team is here to help you with any questions about returns or exchanges!

Email: [email protected]
Address: 4329 Maple Avenue, Las Vegas, US 87701

We typically respond to all inquiries within 1-2 business days.

Thanks for shopping with Fun Costumes Store! We’re committed to making your time-traveling costume experience absolutely fabulous.